Responsible Gaming
at 00bd9

At 00bd9, responsible gaming is not a regulatory checkbox — it is a core part of how we operate. We understand that the majority of our Bangladesh players enjoy gambling as a leisure activity without ever experiencing harm. However, we also recognise that for a small number of individuals, gambling can become problematic, and we have a clear duty to provide the tools, information, and support that make it easier to stay in control.

Our Responsible Gaming programme is built around three principles: prevention, intervention, and support. Prevention means giving every player the tools to set boundaries before problems arise. Intervention means using data and human oversight to identify warning signs early and act on them. Support means making it straightforward for any 00bd9 player — in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh — to access help when they need it.

Gambling at 00bd9 should always feel like entertainment. If at any point it stops feeling that way, the tools and resources on this page are here for you. This page is reviewed and updated regularly to reflect the latest responsible gaming practices and any changes to the tools available on the 00bd9 Platform.

The 00bd9 Platform is strictly intended for adults aged 18 and above. Gambling by minors is illegal, harmful to individual development, and something 00bd9 takes very seriously. We have zero tolerance for underage gambling and enforce this policy through multiple layers of verification.

How We Verify Age

Every new player is required to provide their date of birth at registration. Before any withdrawal is processed, players must complete our Know Your Customer (KYC) process by submitting a valid, government-issued identity document — typically a Bangladesh National Identity Card (NID) or a valid passport. Our verification team manually reviews submitted documents to confirm that the player is aged 18 or over.

Accounts that cannot be age-verified will have withdrawal access suspended until verification is complete. If verification reveals that a player is under 18, the account will be permanently closed, any deposits will be returned, and the matter may be referred to the appropriate authorities.

Parental Responsibility

If you share a device with a minor, we strongly recommend using parental control software to prevent access to gambling websites. You are also responsible for ensuring that your 00bd9 account credentials — including your password and any saved login details — are not accessible to anyone under the age of 18 in your household.

One of the most effective ways to stay in control of your gambling spend is to set a deposit limit. 00bd9 allows every player to define a maximum amount they can deposit within a specific time period. These limits apply to all deposit methods available in Bangladesh, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

How to Set a Deposit Limit

If you feel you need a short break from gambling without committing to a full self-exclusion, 00bd9's time-out feature lets you temporarily deactivate your account for a defined cooling-off period. During a time-out, you cannot log in, place bets, or make deposits, and all marketing communications from 00bd9 are paused.

Available Time-Out Periods

• 24-hour time-out: A single-day break, ideal if you feel you have been playing more than usual on a given day.
• 7-day time-out: A one-week cooling-off period to help reset your perspective on gambling.
• 30-day time-out: A full month away from the Platform, suitable if you are going through a stressful life period and want to remove gambling as a variable.
• Custom time-out (up to 6 weeks): Set a specific number of days that suits your personal situation.

Once a time-out is activated, it cannot be cancelled early. This is by design — the enforced nature of the break is what makes it effective. When the time-out period expires, your account is automatically reactivated and you may log in again. You will not receive any promotional emails during the time-out period.

Session Time Reminders

In addition to time-out periods, 00bd9 offers in-session reality check notifications. You can configure these to appear every 30, 60, or 90 minutes during active play. Each reminder shows your total session duration and net win/loss position, giving you the information you need to make a clear, informed decision about whether to continue or stop.

Self-exclusion is the most powerful responsible gaming tool available on the 00bd9 Platform. It is designed for players who feel that gambling is having a serious negative impact on their life and who want to take firm, decisive action. When you self-exclude, your 00bd9 account is locked and you are prevented from creating a new account for the duration of the exclusion period.

Self-Exclusion Periods

• 1 month: A short but firm break to interrupt a problematic pattern.
• 3 months: A quarterly exclusion giving you meaningful time away from the Platform.
• 6 months: A longer break recommended if gambling has begun to affect your finances or relationships.
• 1 year: A full-year exclusion for players who need extended distance from gambling.
• Permanent: A lifelong exclusion for players who decide they do not wish to gamble again. This decision is irreversible.

What Happens During Self-Exclusion

• Your 00bd9 account is immediately locked and inaccessible for login.
• All pending bets at the time of exclusion are settled normally; winnings are returned to your account balance.
• Any remaining account balance can be withdrawn by contacting the support team — funds are never withheld due to a self-exclusion request.
• All marketing emails, promotional SMS messages, and bonus notifications are immediately suspended for the duration of the exclusion.
• Attempts to register a new account using the same identity will be detected and blocked.

How to Request Self-Exclusion

You can request self-exclusion in two ways: directly through your account settings under the Responsible Gaming section, or by emailing [email protected] with the subject line "Self-Exclusion Request" and specifying the period you require. Self-exclusion requests submitted by email are processed within 24 hours, and the account is locked as a priority.

Problem gambling can develop gradually, and it is not always easy to recognise in yourself. The following checklist includes common warning signs. If you answer "yes" to several of these questions, it may be worth speaking to someone about your gambling habits — whether that is a trusted friend, a family member, or a professional support service.

If you recognise yourself in the warning signs above, please do not feel ashamed or alone. Problem gambling affects people from all walks of life across Bangladesh, and seeking help early is the most effective way to regain control. The resources in the next section are available to you right now.

If you are concerned about your own gambling or that of someone close to you, 00bd9 encourages you to reach out for support without delay. Speaking about the problem is the first and most important step. Several avenues of support are available to players in Bangladesh.

What to Expect When You Contact 00bd9 for Help

When you reach out to the 00bd9 support team about a responsible gaming matter, you will be treated with complete respect and confidentiality. Our agents are trained to listen without judgement and to help you identify the right tool or combination of tools for your situation. There is no penalty, no delay in processing pending withdrawals, and no loss of account balance when you request a self-exclusion or time-out — your funds remain yours.

If you have already self-excluded and are in a period where gambling urges feel strong, do not attempt to log in or create a new account. Instead, write to [email protected] and ask for a check-in conversation. Our team can provide encouragement and remind you of the resources available to you without re-enabling access to the Platform.

00bd9 is fully committed to preventing underage gambling. The Platform is designed exclusively for adults aged 18 and above, and we invest significant effort in enforcing this boundary. Beyond our own verification systems, we encourage parents and guardians across Bangladesh to take an active role in preventing minors from accessing online gambling platforms.

Steps You Can Take at Home

• Use parental control software on shared family devices to restrict access to gambling websites and mobile applications.
• Keep your 00bd9 account credentials private. Do not save your password in shared browsers, and enable two-factor authentication to prevent unauthorised login.
• Log out fully after each 00bd9 session on shared or household devices.
• Talk openly with children and teenagers about the nature of gambling, its risks, and the legal age requirement of 18+.
• Monitor device and internet use by minors in your household, particularly on mobile data connections where parental controls may not be applied by default.

Reporting Underage Account Concerns

If you have reason to believe that a person under 18 has registered or is using an account on 00bd9, please report this immediately by emailing [email protected] with as much detail as possible. We will treat such reports as high-priority and take immediate investigative action. Any account confirmed as belonging to a minor will be closed without delay.